Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling some of the top brands of vaporisers and e-cig products available. They’re located in the heart of Cornwall in the South East of England. There are various other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the very best in vaporisers and electronic cigarettes, in stock and prepared to sell. Their focus on quality over price makes them one of the most popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
You can find unfortunately delays because of capacity issues in terms of the Electric Tobacconist. However, this is something that they’re actively attempting to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should assist in improving the reliability of their services, although there are times that the issue does present itself. This however rarely happens, as the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does ensure that the customer is fully satisfied with the products they are ordering, before the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as you can find delays due to international shipping and delivery times, as well as the time taken for owner to send the products over. This then affects the speed at which they can process the orders, and also the amount of stock they have on hand. They are working to improve their speed of service, in order to deal with increased demand and reduce the quantity of time it takes them to fill orders and dispatch them with their customers.
When we visited Brightpearl, they had approximately fifty products on offer, which was significantly less than some other online stores. Additionally it is likely they are experiencing higher demand than some other Smok Novo 2 online stores, which could explain the difference to be able volumes. However, despite this, they were still very prompt in their service, with one member of the team even greeting us as we entered the shop.
The staff provided excellent customer care, helping us to understand the various products they sold, including their relative merits. We were even offered the chance to buy a few what to test out, although we could not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to deal with. Once we had bought several items from them to try out, we were then able to contact them to find out how fast they would deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were willing to wait.
As a result of overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. In fact, they are still having problems with slow-moving delivery vans, which are causing significant delays in service. Due to this, they’re only processing orders under emergency conditions. Also, they are implementing further automation in an effort to increase efficiency and save their employees time. In the mean time, they’re pleased to welcome back regular customers which have recently ordered from them, as long as they are making an extra purchase or two by way of “extras.”
Customer support is the number 1 issue that we always desire to see first when coping with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we didn’t have to pay for another opinion or to contact some other clients regarding our concerns. In fact, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who’s currently experiencing problems with their order fulfillment. Later on, we will always keep an eye on things such as the electric tobacconists that are experiencing severe delays because of an influx of orders. We will also continue to monitor the electric marketplaces in order to determine the quality vendors that are currently experiencing issues. In the end, it seems that everyone is noticing that the grade of the merchandise in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the future. However, we will continue to monitor the situation as it evolves.